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OU Physicians among first in country to post patient satisfaction reviews online

Thursday, July 9, 2015 - Campus News -

(Oklahoma City) To promote transparency and provide more information to patients, OU Physicians – the state’s largest physicians group and the clinical practice for the University of Oklahoma College of Medicine – is now posting patient satisfaction survey ratings on its website for all users to review.
“People are demanding more transparency and accountability, and we’re trying to address that sentiment by posting patient survey ratings online where they can be easily accessed by the public,” said Brian Maddy, chief executive officer of OU Physicians. “We’re proud of the care we deliver and we want patients to see what their peers are saying about our providers, whether that feedback is positive or negative.”

Each surveyed OU Physicians provider earns a rating on a five-star scale based on patient responses to a confidential survey conducted by an independent patient satisfaction survey firm.  When a provider receives 30 survey responses, National Research Corporation converts the data to a star rating and the information is posted online at under the provider’s individual Find-a-Doctor profile page.  Patient comments about a physicians’ performance, both positive and negative, are also displayed, provided they do not contain confidential patient health information, profanity or libelous statements.  New patient survey data is added to the website each week to keep the ratings updated.

After each clinic visit, patients are asked to complete a confidential online survey.  The medical practice receives more than 25,000 completed surveys each year, giving the rating system a robust supply of ever-changing data.  When compared to peers around the country, OU Physicians survey scores consistently rank in the top 25 percent nationally.  

OU Physicians is one of only a handful of medical practices around the country that is displaying its patient satisfaction scores online.  The rankings use a five-star system similar to those found on other consumer sites such as Yelp, Angie’s List and HealthGrades, among others.  Currently, OU Physicians overall rating is 4.8 out of 5 stars. 

“The vast majority of feedback we receive from patients is positive, but not every person is completely satisfied.  We want to be transparent about that and let people make their decisions with as much information as possible.  It helps us as we strive to provide a better patient experience for everyone,” said Maddy. 

To view provider ratings and learn more about the project, go to

About OU Physicians

With more than 650 doctors, OU Physicians is the state’s largest physician group. The practice encompasses almost every adult and child specialty. Many OU Physicians have expertise in the management of complex conditions that is unavailable anywhere else in the state, region or sometimes even the nation. Some have pioneered surgical procedures or innovations in patient care that are world firsts. 

OU Physicians see patients in their offices at the OU Health Sciences Center in Oklahoma City and in Edmond, Midwest City, Enid and other cities around Oklahoma. When hospitalization is necessary, they often admit patients to OU Medical Center. Many also care for their patients in other hospitals around the metro area. OU Physicians serve as faculty at the University of Oklahoma College of Medicine and train the region’s future physicians.

About National Research Corporation 

For more than 30 years, National Research Corporation (NASDAQ: NRCIA and NRCIB) has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. 

National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

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